MEDICOS Official Store
FREE SHIPPING TO WEST MALAYSIA FOR PURCHASE ABOVE RM150

Frequently Asked Questions

Email Support

Support Email

care@medicos.com.my

Phone Support

Support Phone

+603-3323 2698

Yes. You can switch colours by clicking on the button shown in the image below.

First-time purchase codes can only be use for regular price items and cannot be stacked with any other promotional items

Try refreshing your browser. If the issue persists, do drop us a message via the chat function at the bottom right of the screen. Kindly note that first time purchase discount codes are not applicable with any promo items. 

Yes, you can.  The first-time purchase code can be used one (1) time only and is not stackable with any other promo items.

HydroChargeTM Surgical Face Mask is made with the most advanced technology, material and engineering process to date. HydroChargeTM embeds the electrostatic charges on our Sub Micron filter using hydro electret technology, which enhances the effectiveness of trapping harmful viruses, bacteria, and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM Sub Micron filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. HydroChargeTM Surgical Face Mask comes with Ultra Soft Ear Loop for comfortable long hours of wear.

No. There isn't any different in size for the Hijab series. In fact it uses the same size specification as our Regular Fit with hijab headloop

HydroChargeTM Hijab Surgical Face Mask is now available in Coral Green, Minty Green, Cotton Pink, Buttermilk Yellow & Glacier Blue.

HydroChargeTM Surgical Face Mask is made with the most advanced technology, material and engineering process to date. HydroChargeTM embeds the electrostatic charges on our Sub Micron filter using hydro electret technology, which enhances the effectiveness of trapping harmful viruses, bacteria and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM Sub Micron filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. HydroChargeTM Surgical Face Mask comes with Ultra Soft Ear Loop for comfortable long hours of wear.

HydroChargeTM Junior Surgical Face Mask is now available in Minty Green, Cotton Pink, Buttermilk Yellow & Glacier Blue.

HydroChargeTM Surgical Face Mask is made with the most advanced technology, material and engineering process to date. HydroChargeTM embeds the electrostatic charges on our Sub Micron filter using hydro electret technology, which enhances the effectiveness of trapping harmful viruses, bacteria and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM Sub Micron filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. HydroChargeTM Surgical Face Mask comes with Ultra Soft Ear Loop for comfortable long hours of wear.

We recommend for those with smaller face size to try on our latest SLIM FIT specification that could provide a better fit according to your needs & preferences.

Place thumb on ear and stretch index finger to touch nose bridge. Match the length to the recommended suggestion below: 


HydroChargeTM Regular Fit Surgical Face Mask is now available in Onyx Black, Oxford Blue, Coral Green & Cotton Pink.

 

HydroChargeTM Surgical Face Mask is made with the most advanced technology, material and engineering process to date. HydroChargeTM embeds the electrostatic charges on our Sub Micron filter using hydro electret technology, which enhances the effectiveness of trapping harmful viruses, bacteria and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM Sub Micron filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. HydroChargeTM Surgical Face Mask comes with Ultra Soft Ear Loop for comfortable long hours of wear.

We recommend for those with smaller face size to try on our latest SLIM FIT specification that could provide a better fit according to your needs & preferences.

Place thumb on ear and stretch index finger to touch nose bridge. Match the length to the recommended suggestion below: 

HydroChargeTM Slim Fit Surgical Face Mask is now available in Onyx Black, Oxford Blue, Coral Green & Cotton Pink

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

HydroChargeTM  is MEDICOS most advanced filter technology to date. HydroChargeTM embed the electrostatic charges on our Sub Micron filter using hydro electret technology, that enhances the effectiveness of trapping harmful viruses, bacterias and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM  filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. 

M99 PRO, NEO and FLIP are made with similar materials and most importantly, made with the same M99 filter technology powered by HydroChargeTM. They differ in shape, colours and design to fit different styles, sizing and needs for different users. We do recommend our customers to give all our various M99 a try and see which best suits their style, fit and need.

The M99 FLIP is designed with stylish aerodynamic fit & comfort loops. 

M99 FLIP is now available in Black, Sand Grey, Mocha Brown, Fiery Berry, Lavendar Purple, Wanderlust Green, Coral Pink

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

HydroChargeTM is MEDICOS most advanced filter technology to date. HydroChargeTM embed the electrostatic charges on our Sub Micron filter using hydro electret technology, that enhances the effectiveness of trapping harmful viruses, bacterias and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM  filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. 

M99 Junior is now available in White, Coral Pink & Midnight Blue

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

HydroChargeTM is MEDICOS most advanced filter technology to date. HydroChargeTM embed the electrostatic charges on our Sub Micron filter using hydro electret technology, that enhances the effectiveness of trapping harmful viruses, bacterias and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM  filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. 

M99 PRO, NEO and FLIP are made with similar materials and most importantly, made with the same M99 filter technology powered by HydroChargeTM. They differ in shape, colours and design to fit different styles, sizing and needs for different users. We do recommend our customers to give all our various M99 a try and see which best suits their style, fit and need.

The M99 NEO is designed with 3D smart fit. We've also designed it with more lips space & comfort loops for long hours masking.

M99 NEO is now available in Black, White, Coral Pink, Lavendar Purple, Hazel Brown, Olive Green, Caribbean Teal & Wanderlust Green

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

HydroChargeTM  is MEDICOS most advanced filter technology to date. HydroChargeTM embed the electrostatic charges on our Sub Micron filter using hydro electret technology, that enhances the effectiveness of trapping harmful viruses, bacterias and particles. MEDICOS unique combination of high-performance materials combined with HydroChargeTM  filter technology enables us to achieve the highest filtration efficiency and safety whilst providing optimum breathability and comfort. 

M99 PRO, NEO and FLIP are made with similar materials and most importantly, made with the same M99 filter technology powered by HydroChargeTM. They differ in shape, colours and design to fit different styles, sizing and needs for different users. We do recommend our customers to give all our various M99 a try and see which best suits their style, fit and need.

The M99 PRO is designed with 3D smart fit & adjustable earloops for best secure fit

M99 PRO is now available in Black, White, Cool Grey, Dusty Rose & Midnight Blue

If you have received defective, damaged, or incorrect products, please contact us for assistance at care@medicos.com.my within 30 days of your order's purchase date. After 30 days we are unable to guarantee a return, refund, or replacement to remediate the order issue you experienced.

Customers will be required to pre-pay the return or refund shipping unless it is a manufacturing defect. Once the order issue is confirmed, refund will be processed via original payment method.

All orders that have been fulfilled and shipped cannot be canceled. 

Orders that have not been fulfilled can still be canceled but a 5% processing fee will be charged. Refund will take approximately 1-3 working days to process.

Please allow 1-3 business days for your order to be processed prior to shipping. Once your order is shipped, it should arrive within the estimated shipping time frames below:


West Malaysia: 3-5 Working Days
Below RM150 | RM8 Shipping fee |
Above RM150 | Free Shipping |


East Malaysia: 7-14 Working Days
0-1kg | RM15 Shipping fee |
1-2kg | RM20 Shipping fee |
2-3kg | RM30 Shipping fee |
3-4kg | RM35 Shipping fee |
4-5kg | RM45 Shipping fee |
5-6kg | RM50 Shipping fee |

Currently, we only ship to addresses within Malaysia.

If you have yet to receive your package after exceeding the stipulated time, please email us at care@medicos.com.my for us to assist with the investigation.

NOTE: Be sure to check around for your package; some carriers may leave packages around your vicinity or perhaps someone, like your neighbors or an Apartment Office Manager, may have accepted the delivery on your behalf.

You can get your receipt/invoice through a link in your order confirmation email.

XÙ HydroCharge™ Surgical Face Mask is MEDICOS 3ply surgical face mask that is made from 40% XÙ Natural EcoFiber. Powered by HydroCharge™, MEDICOS best-engineered filter to date.

XÙ Natural EcoFiber material is made from natural wood pulp fiber blended with binding agents to form a sturdy fabric stronger than paper. This naturally derived material makes it hypoallergenic and gentle toward sensitive skin.

It is not recyclable however up to 40% of XÙ HydroCharge™ Surgical Face Mask is made from XÙ Natural EcoFiber which can biodegrade over time under landfill conditions, thus reducing the carbon footprint towards the environment.

XÙ Mask is made of 40% natural EcoFiber which can biodegrade over time. It is the lightest surgical face mask that can deliver 99% filtration efficiency, 55% better breathability & filters up to PM 0.1 fine particles.

XÙ Mask is currently available in one regular size (175mm) and one color (Stone Blue).

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