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Shipping & Delivery
There are two easy ways to stay up-to-date on the status of your order:
An automated message with your tracking number and tracking link will be sent to the mobile number that you have registered with. Visit the link sent to view your order status. You will need your order number, email address, and billing postcode.
Log into My Account and review your order history.
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.
When will my order get processed?
Orders placed after noon MYT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
When will my order ship?
Orders with Standard Delivery should still arrive within the quoted 3-5 business days.
You will be provided the tracking link and tracking number via mobile once your order ships.
Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.
Shipping Charges & Delivery Period
|DELIVERY TYPE||COST||TIME FRAME|
|WEST MALAYSIA||MYR 5.00||3-5 business days*|
|EAST MALAYSIA||MYR 15.00||10-14 business days*|
NOTE: Orders placed after noon MYT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Malaysia.
What if my package is late or lost?
If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan or one additional business day after your shipping time frame. If your package still has not arrived, please email us at email@example.com from Monday-Sunday, 9:00 am-9:00 pm MYT.
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street. Check to see if someone else, like a neighbour or an Apartment Office Manager, accepted the delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, please email us at firstname.lastname@example.org from Monday-Sunday, 9:00 am-9:00 pm MYT. We will be happy to take a look at your order and discuss options!
ADDITIONAL SHIPPING GUIDELINES
Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
MEDICOS will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of the order being placed.